Terms of Service

This English version is a courtesy translation. The Agreement is governed by French law and the French version prevails in the event of any discrepancy. The authoritative text is available on the French version of this page.

Article 1 — Introduction

These General Terms of Service (the “GTS”), together with the specific terms and policies referred to in Article 3 “Scope”, constitute the agreement (the “Agreement”) entered into between JUST AI, a simplified joint-stock company with a share capital of €2,275, registered with the Evreux Trade and Companies Registry under number 882 522 436, whose registered office is at 71 rue Marcel Paul, 27000 Evreux (“Just AI”, “We”, “Our”) and you, acting individually or on behalf of the entity you represent (the “User” or “You”).

This Agreement governs Your access to and use of the services offered on or from our platform accessible at https://app.brio.eu (the “Platform”), our web browser extensions as well as all associated subdomains, services, features and products provided by Just AI, including their updated, improved or modified Versions (the “Services”).

Just AI and the User are hereinafter referred to individually as a “Party” and collectively as the “Parties”.

Article 2 — Definitions

“Subscription”: any Offer subscribed to by the User giving access to the Services, whether a Free Version or a Paid Version.
“Account”: the Account created by any User on the Platform to access the Services, which may be an Individual Account or a Business Account.
“Business Account”: an Account intended for companies wishing to access additional features, such as (i) adding authorised users to a Workspace, either by invitation or automatically through their email domain, (ii) managing authorised Users' Accounts within the Workspace, (iii) managing features for authorised Workspace users, and (iv) higher usage Quotas. Opening a Business Account is subject, in addition to acceptance of the GTS, to acceptance of the Specific Terms for Business Accounts.
“Specific Terms”: the specific terms applicable to Just AI's Services depending on the Offer selected and the User's status, including: (i) the Specific Terms for Consumers, (ii) the Specific Terms of Sale for paid Accounts (“GTC”), and (iii) the Specific Terms for Business Accounts, as referred to in Article 3 “Scope”.
“Consumer”: any natural person acting for purposes outside their commercial, industrial, craft, professional or agricultural activity, in accordance with the introductory article of the French Consumer Code.
“Data”: all information and User Data, including any Personal Data, entered, input or uploaded, automatically or by the User, processed, modified or generated by or via the Platform and its Services. Data constitutes Confidential Information and remains the property of the User.
“Models”: the artificial intelligence models used in connection with the Services, including generative, predictive or analytical Models developed by Just AI and integrated into the Platform to provide the Services' features.
“AI Regulation”: Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 laying down harmonised rules on artificial intelligence, together with its implementing texts.
“Quotas”: the quantitative limits on use of the Services set by Just AI according to the Offer chosen. Quotas may cover the volume of requests or API calls, the number of tokens processed, computing power, storage capacity, or any other technical resource required for the Services to operate. Reaching the Quota ceilings set in the Subscription may result in features being blocked and require subscription to a higher Offer.
“User”: any natural or legal person who accesses or uses the Services, including the person or entity creating an Account on the Platform, any authorised User acting on behalf of that person or entity, and any member of a Workspace.

The full list of definitions (Documentation, Subscription Term, Intellectual Property Rights, Business, Personal Data Protection Legislation, Offers, Free Version, Paid Versions, Individual, Independent Services, Authorised User, Purchase Order, Provider, AI System, Deployer) appears in the reference version of the GTS.

Article 3 — Scope

These GTS apply regardless of Your status as an Individual or Business — Professional or Consumer — and regardless of whether You use a Paid Version or a Free Version. These GTS also include the following policies:

Warning policy on the terms of use of artificial intelligence
Personal Data processing policy in the event of subcontracting
Personal Data protection policy

Depending on the Versions of the Services you use, additional Specific Terms may apply: Specific Terms for Consumers (if You are a Consumer), Specific Terms of Sale for paid Versions (“GTC”, if You subscribe to a Paid Version), and Specific Terms for Business Accounts (if You subscribe to a Paid Version with a Business profile).

You acknowledge and accept that You have carefully read and understood the entirety of the Agreement and expressly declare that You accept it without reservation. If You do not agree with the Agreement, in whole or in part, please do not access or use the Services, as You are not authorised to do so.

Article 4 — Access to the Services

4.1. Minimum age

You must be at least thirteen (13) years old to access the Platform. If You are a minor and create an Account, You must have the authorisation of Your parents or legal representative. Any Account not meeting these conditions will be deleted. For any Paid Version subscription, the User must be of legal age.

4.2. Account creation

Use of the Services requires the User to create an Account and to log in when accessing the Platform. The User warrants that the information provided regarding their identity and contact details is true, accurate, complete and up to date.

When the User creates a Business Account or acts on behalf of a Business, they represent and warrant that they have all necessary powers and authorisations to legally bind that Business to the terms of this Agreement. The User undertakes to indemnify Just AI against any claim resulting from a lack of power or authorisation on their part.

The User is solely responsible for this information and for all activity taking place on their Account. The User undertakes to keep their login credentials confidential and expressly acknowledges that any login to their Account, as well as any transmission of Data from their Account, shall be deemed to have been carried out by the User. Any loss, misappropriation or use of login credentials and any resulting consequences are the sole and entire responsibility of the User.

You undertake to inform Just AI without delay of any suspicious or actual unauthorised use of Your Account. In the event of accidental disclosure of Your password, You must reset it immediately.

4.3. Service levels

Just AI undertakes to provide all Services with the care and diligence necessary for their performance and in accordance with professional standards, best practice and applicable law. You are informed of and responsible for putting in place the technical prerequisites necessary to use the Services, namely a working Internet connection and an up-to-date web browser, and keeping your information systems and IT equipment up to date with the latest security updates.

As a Software as a Service (SaaS) offering, the availability of the Services depends on several factors outside Just AI's control, such as third-party providers (cloud hosting, connectivity or telecommunications networks) and unforeseeable events beyond its reasonable control (server failures, cyberattacks, Internet outages, natural disasters, administrative or regulatory decisions). Consequently, Just AI cannot guarantee uninterrupted or error-free availability of the Services and shall not be held liable for any resulting interruptions, slowdowns or unavailability, subject to applicable mandatory legal obligations.

Just AI nevertheless undertakes to implement reasonable and proportionate means to ensure a level of availability in line with industry standards and, in the event of a major incident, to inform Users as soon as possible and deploy the necessary corrective actions. All specific Just AI commitments regarding service levels for Paid Versions are set out in the GTC and/or the Specific Terms for Business Accounts.

4.4. Modification of the Services

Just AI may, at its discretion and from time to time, modify, optimise, update, improve or release modified Versions of the Services, provided such modifications do not significantly alter the essential functionality of the Services nor substantially increase the User's obligations without their consent.

Just AI undertakes to give at least thirty (30) days' written notice to Paid Version Users of any major modification likely to significantly reduce the essential functionality of the Services, except for urgent security updates or changes required by applicable law. Free Version Users must log in to the Platform and refer to the GTS and any other Documentation to learn about changes to the Services.

Article 5 — Subscription

The User may only access the Services of the Platform by taking out a Subscription associated with an Account.

5.1. Free Version

When creating an Account, You may benefit from a Free Version of the Services, available without time limit. This Free Version offers only limited features and Quotas compared with the Paid Versions. To access additional or advanced features, You must subscribe to a Paid Version. Just AI reserves the right, at any time, to modify the conditions of the Free Version or to withdraw this Offer, without prior notice.

5.2. Paid Version

Paid Versions are offered by Just AI at the rates indicated on the Offers page detailing the scope of access rights, features and available Quotas. Paid Versions are subject to the GTC and, where applicable, to the Specific Terms for Business Accounts.

Just AI may also offer, on request sent to contact@justai.co, a bespoke Offer for a Business Account based on Your specific capacity and functionality requirements. Where applicable, subscription to the Platform's Services will be the subject of a quotation from Just AI and a specific Purchase Order agreed between the User and Just AI.

5.3. Modification of the Subscription

You may modify Your Subscription during the contractual period by sending a specific and reasoned request to Just AI at support@justai.co. Just AI reserves the right to accept or refuse the request.

Article 6 — Term and Termination

This Agreement takes effect:

for a Free Version, from the User's first use of the Services;
for a Paid Version, from the date the corresponding Subscription is taken out.

It remains valid for as long as the Services are provided or until termination of the Subscription under the conditions set out in Article 2 of the GTC. Just AI reserves the right to suspend and/or delete Your Account and to suspend and/or terminate Your Subscription, where applicable after a formal notice that has remained unsuccessful for seven (7) days, if:

You breach this Agreement, including any applicable Specific Terms, Policies and Purchase Order;
You do not pay for the Services when due for Paid Versions;
We must comply with applicable law;
Your use of the Services could cause risk or harm to Just AI, our Users or any other person.

Termination takes effect immediately after expiry of the above period, where applicable. Where termination is due to a breach by the User, no refund will be granted. If You believe we have suspended, deleted or terminated Your Account and/or Subscription in error, You may contact us at support@justai.co.

You may delete Your Account at any time using the dedicated feature in Your personal area or, if unavailable, by contacting our support service. For a Free Version Subscription, deleting the Account immediately ends access to the Services. For an ongoing Paid Version Subscription, deleting the Account also immediately ends access to the Services and the current Subscription, with no possibility of using them until the end of the period already paid for. Fees corresponding to the current Subscription remain payable in full until the expiry of the subscribed period, without refund, unless mandatory legal provisions state otherwise.

Termination or expiry of the Agreement does not affect rights already acquired by Just AI nor the User's obligations up to the effective date of termination or expiry, including the obligation to settle all sums outstanding. Clauses which by their nature are intended to survive termination or expiry shall continue to have effect, including but not limited to confidentiality obligations, payment obligations, limitations of liability and warranty exclusions.

Article 7 — Liability

The User acknowledges that Just AI acts as a platform. Accordingly, its liability is strictly limited as follows.

7.1. General limitation of liability

Just AI's liability, on all grounds combined and regardless of the legal basis of the claim (contractual, tortious, quasi-tortious or otherwise), is limited to direct, proven damages actually suffered by the User. In any event, Just AI's total cumulative liability may not exceed the amount actually received by Just AI for the Services at issue during the twelve (12) months preceding the alleged damage for Paid Versions, or one hundred euros (€100) for Free Versions. This limitation constitutes the User's exclusive remedy.

7.2. Exclusions of liability

Subject to applicable law, and without prejudice to more specific exclusions set out in the Specific Terms or Policies, Just AI expressly excludes all liability for:

interruptions, malfunctions or unavailability of the Services resulting from causes external to Just AI or from force majeure;
the loss, corruption, alteration, destruction or unauthorised disclosure of Data not directly attributable to a proven fault on its part;
damage resulting from the use of Independent Services or the connection of the Services with third-party systems;
the consequences of regulatory or legal changes affecting the Services;
the acts, omissions or failures of third parties, including technical providers or payment services;
use of the Services in breach of usage restrictions, good practice or instructions communicated by Just AI;
the accuracy, reliability or completeness of results generated by the artificial intelligence Services, the User remaining responsible for verifying and appropriately using those results as set out in the AI Policy;
decisions taken by the User on the basis of results generated by the Services, the User being solely responsible for their interpretation and use;
User Content and any content published on the Platform by Users, over which Just AI exercises no control;
any use of the Services not compliant with this Agreement, including the GTS, Specific Terms, Policies and Documentation in force.

7.3. Excluded damages

Except in cases of gross negligence, wilful misconduct or bodily injury, Just AI shall not be held liable for indirect, incidental, special, punitive or consequential damages, such as loss of profit, loss of turnover, loss of Data, loss of use, loss of opportunity, damage to image or any other intangible loss.

7.4. Warranty and indemnification

The User undertakes to hold Just AI, its subcontractors and Providers harmless from any liability resulting from non-compliant use of the Services. Accordingly, the User indemnifies Just AI against any recourse or action brought by a third party and shall bear all damages, costs and expenses to which Just AI, its subcontractors or Providers may be ordered, or which result from a settlement agreement concluded with that third party.

Article 8 — Intellectual Property Rights

The Services and all their components, features and characteristics, including any modifications, updates, developments, extensions, components or derivative works, are and shall remain the exclusive property of Just AI (excluding Data provided by the User).

Article 9 — Obligations under the AI Regulation

In using the Services, the User undertakes to:

comply with the AI Regulation in full;
comply with the usage restrictions and conditions of use set out in this Agreement and in any documentation provided by Just AI;
keep Just AI informed of any security incident or non-compliance detected.

Article 10 — Force majeure

Neither Party may be held liable to the other for losses or damages resulting from a force majeure event, understood as any unforeseeable, irresistible event external to the Parties, as well as any fortuitous event or external cause, including without limitation: industrial disputes, decisions or interventions by civil or military authorities, general failures of communication or energy infrastructure, and natural disasters, within the meaning of the French Civil Code.

Article 11 — Data and associated warranties

11.1. Security and retention of Data

Just AI implements appropriate technical and organisational measures to ensure the security, confidentiality, integrity and availability of Data processed in connection with the Services, in accordance with industry standards and applicable legal obligations.

11.2. Personal Data

In accordance with Personal Data Protection Legislation, the User is informed that Just AI, in its capacity as data controller, carries out processing of Personal Data in connection with the use of the Services. Full details appear in the personal data protection policy.

Article 12 — Reversibility and data portability

The User may at any time, or upon expiry or termination of the Subscription, exercise a right of reversibility allowing them to retrieve all of their Data and to stop using the Services without technical or contractual hindrance.

Article 13 — Non-competition

The User shall refrain from using the Services in any way to develop, directly or indirectly, solutions competing with Just AI's Services.

Article 14 — Governing law and jurisdiction

These terms shall be governed by, interpreted and applied in accordance with French law. All disputes to which these terms may give rise, in particular concerning their existence, validity, interpretation, performance, non-performance, interruption or termination, shall first be submitted to an attempt at amicable resolution between the Parties.

Article 15 — Miscellaneous

15.1. Partial invalidity

If one or more provisions of this Agreement are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

15.2. Entire Agreement — Modification

This Agreement, including the GTS, Policies, applicable Specific Terms and Documentation, constitutes the entire agreement between the Parties concerning its subject matter and supersedes all prior agreements, negotiations, representations or undertakings, written or oral, relating to that subject matter.

Article 16 — Notices

Any notice required or permitted under this Agreement must be given in writing and shall be deemed duly given:

if delivered by hand, on the date of delivery;
if sent by email, on the date of sending, subject to receipt of an acknowledgement of receipt;
if sent by registered letter with acknowledgement of receipt, three (3) working days after the date of dispatch.

Notices to Just AI must be sent to: support@justai.co.